Allianz General launches fast flood claims initiative in Malaysia

Policyholders are entitled to avail of towing assistance or expedite claims.

Allianz General Insurance Company (Malaysia) Berhad (Allianz General) is rolling out its fast flood claims settlement initiative.

During this time, Allianz General customers can call 1-800-22-5542 for towing assistance (Motor Comprehensive policyholders) or to expedite claims for those with home or commercial insurance.

As part of the special initiative, the Company has all 250 Allianz Road Rangers tow trucks nationwide on standby to facilitate towing services and is ready to mobilise its flood claims assets including seven Allianz-branded 4x4s, a claims caravan, and a team of nationwide adjusters to accelerate investigations to ensure a swift claims settlement.

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For individual policyholders such as Smart Home Cover, the company will pay out a full claim settlement or an interim payment within five days after the site visit from the adjuster.

Meanwhile, customers with fire insurance (commercial lines) can expect an interim payment within five days after the visit from the adjuster, with a full claim settlement paid between 21 to 28 days after the visit from the adjuster. However, if for any reason, the company is unable to settle the claim before day 28, the company will facilitate a second interim payment before day 30.

“Our fast claims initiative has one goal – to reach out to our customers as fast as we can and provide them with quick financial relief. It is about being there for our customers during the worst of times. So, for this special initiative, we are extending our towing assistance to all Motor Comprehensive policyholders without flood cover extensions,” Allianz General Chief of Claims Damian Williams said.