Digital Insurance Conference

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Your gateway to next-gen insurance innovation

June 27–28, 2024 | The Boca Raton Resort, FL

Digital Insurance Conference

As the insurance world navigates a new landscape, there’s only one way insurers can expect to compete: Looking toward the future. See what the future of insurance innovation looks like and explore how it operates, only at DIGIN.

Discover insights from experts, conversations with peers, and immersive, hands-on experiences in the Innovation Platform that showcase next-gen CX, fraud and data security, and advances in claims technology.

Learn from the industry’s top experts, discuss with your fellow leaders, and experience the most transformative tech within the framework of real-life scenarios.

TOP REASONS TO ATTEND

Immersive experiences

Our experiential environment is designed to give attendees the opportunity to learn from experts, discuss with peers, and test-drive the latest tech in the context of real-world use cases. The three experiences will focus on the Claims Control Center, Fraud and Data Security, and Next-Gen CX.

Expert insights

From advances in claims technology to improving underwriting efficiency and implementing AI, the brightest minds in insurance will share strategies and solutions for a new landscape.

Innovation platform & accelerator demo challenge

The Digital Insurance Accelerator Demo Challenge will feature presentations of cutting-edge products, technologies, and services developed by leading suppliers to address industry challenges and support digital transformation.

Speakers

Richard Wickliffe

Richard Wickliffe

CPCU, ARM, CLU
Claims Leader, Fraud SME
Fraud Consultant

Patricia L. Harman

Patricia L. Harman

Editor-in-Chief
Digital Insurance

Paul Measley

Paul Measley

Chief Claims Officer
Plymouth Rock Assurance

Stephanie Behnke

Stephanie Behnke

VP of Solutions and Consulting
Hi Marley

Cory Isaacson

Cory Isaacson

CEO
reThought Flood

Valerie Turpin

Valerie Turpin

Chief Underwriting Officer Property
Arch Insurance Group

Peilin Corbanese

Peilin Corbanese

Vice President of Analytics
EXL Service

Janet King

Janet King

VP, Research
Digital Insurance

Evan Daniels

Evan Daniels

Counsel
Mitchell Sandler

John Vedder

John Vedder

Executive Director | Property & Casualty
Bridge Specialty Insurance Brokerage

Andrew Sagon

Andrew Sagon

Managing Director | Partner
Hudson Structured Capital Management Ltd. (HSCM) | HSCM Ventures

Chris Carlson

Chris Carlson

COO & Property Practice Leader
CRC

 Melanie Subin

Melanie Subin

Managing Director
Future Today Institute

Mojgan Lefebvre

Mojgan Lefebvre

Executive Vice President, Chief Technology & Operations Officer
Travelers

Keith Bregman

Keith Bregman

Senior Manager, Customer Experience & Mobility
Selective Insurance

Sarah Dignardi

Sarah Dignardi

Senior Manager, Digital Experience
Selective Insurance

Josh Bjorkman

Josh Bjorkman

Senior Vice President, Digital Partners
Arch Insurance Group

Lauren Dieterich

Lauren Dieterich

Chief Operating Officer
Arch Insurance North America

Lewis Worlidge

Lewis Worlidge

VP of Sales
SalesScreen

Agenda

June 27, 2024

8:00 AM ET Registration & Networking Breakfast


9:00 AM ET Conference Opening and Welcome Remarks
Patricia L. Harman, Editor-In-Chief, Digital Insurance


9:05 AM ET Opening Keynote: The Convergence of Digital & the Customer
Stephen J. Crewdson, CPCU, Senior Director, Insurance Intelligence, J.D. Power


9:40 AM ET Visionary and Innovators Panel
Mary Boyd,President & CEO, Plymouth Rock Assurance Corporation
Lauren Dieterich, Chief Operating Officer, Arch Insurance North America
Ashley Phillips, Senior Vice President of Operations, A-MAX Insurance Services, Inc.
Megan Sharpe, VP, DTC Media & Strategy, Gerber Life Insurance Company


10:30 AM ET AI Impact on Talent Strategy: Transformative Approaches for Workforce Planning
Gordon Hui, SVP, Product Management & Marketing, Applied Technology Solutions, HSB (part of Munich Re)
Alex Tuff, Founder & CEO, Evertree Insurance
Peilin Corbanese, Vice President of Analytics, EXL Service
Margaret Resce Milkint, Global Insurance Practice Leader, Diversified Search Group


11:20 AM ET Innovation Platform & Accelerator Demo Challenge
Lewis Worlidge,
VP of Sales, SalesScreen


12:25 PM ET

  • Enhancing the Agent Experience: A Case Study for Gen AI
    Mike Chiaramonte
    , Senior Principal, Publicis Sapient
    Brian Landau, Associate Managing Director, Publicis Sapient
  • Networking Lunch in the Innovation Platform

1:35 PM ET

  • Driving Efficiency and Customer Satisfaction: The Role of Technology in Modern Claims Management
    Scott Harrison
    , Co-Founder, American InsurTech Council, Senior Advisor, Alvarez & Marsal Insurance and Risk Advisory Services
    Sam Krishnamurthy, Chief Technology Officer – Digital Solutions, Crawford & Company
    David Vanalek, SVP, Chief Legal and Compliance Officer, Richmond National Insurance
  • The Claims Control Center Roundtable: A Hurricane Hits Boca Raton
  • Unleashing the Power of Data: How Standardization can Transform CX in Commercial Insurance
    Chris Carlson, COO & Property Practice Leader, CRC
    Leandro DalleMule, Global Head of Insurance and General Manager, Planck
    Valerie Turpin, Chief Underwriting Officer Property, Arch Insurance Group
    John Vedder, Executive Director | Property & Casualty, Bridge Specialty Insurance Brokerage

2:30 PM ET

  • Enhancing Fraud Detection with Synthetic Data Generation (GenAI)
    Mireia Rojo Arribas
    , Vice President, Advanced Analytics, MAPFRE Insurance
  • Next-gen CX Roundtable: Interactive Virtual Insurance Experience
    Amyn Rajan, Chief Strategy Officer, A-MAX Insurance Services, Inc.
  • Total Loss Process and The Role Technology Plays In Mitigating These Challenges
    Paul Measley
    , Chief Claims Officer, Plymouth Rock Assurance
    Stephanie Behnke, VP of Solutions and Consulting, Hi Marley

3:10 PM ET Innovation Platform & Accelerator Demo Challenge


4:20 PM ET

  • Fraud and Data Security Protocol Roundtable: Cyber Threat Simulation
  • MySelective: Revolutionizing Customer Experience & Digital Risk Management
    Keith Bregman,
    Senior Manager, Customer Experience & Mobility, Selective Insurance
    Sarah Dignardi, Senior Manager, Digital Experience, Selective Insurance

5:00 PM ET Opening Night Innovation Platform Reception

 

June 28, 2024

8:00 AM ET Networking Breakfast in the Innovation Platform


9:00 AM ET

  • Creating The Ideal Future Experience
    Melanie Subin,
    Managing Director, Future Today Institute
  • Mitigating Regulatory Risk Through Responsible AI Frameworks
    Evan Daniels
    , Counsel, Mitchell Sandler
    Rachel Jrade-Rice, General Counsel, Next Insurance
  • The Claims Control Center Roundtable: A Hurricane Hits Boca Raton

9:40 AM ET Fraud and Data Security Protocol Roundtable: Cyber Threat Simulation


10:20 AM ET Day 2 Keynote: AI is the new UI
Terry Jones
, Founder of Travelocity; Founding Chairman of Kayak.com


11:25 AM ET That's Not Your Boss on the Phone
Richard Wickliffe, Claims Leader, Fraud SME, Fraud Consultant


12:00 PM ET Navigating the Intersection: Insurtech MGAs, Insurance Carriers, and Venture Capital
Josh Bjorkman, Senior Vice President, Digital Partners, Arch Insurance Group
Cory Isaacson, CEO, reThought Flood
Andrew Sagon, Managing Director | Partner, Hudson Structured Capital Management Ltd. (HSCM)
Patricia L. Harman, Editor-in-Chief, Digital Insurance


1:00 PM ET Networking Lunch in the Innovation Platform


2:10 PM ET Advances in Claims Technology
Chris Bennett
, Head of Strategy, Core Solutions, Origami Risk
Kenneth Tolson, Global President - Digital Solutions, Crawford & Company
Janet King, VP, Research, Digital Insurance
Patricia L. Harman, Editor-in-Chief, Digital Insurance


3:05 PM ET

  • Fraud & Data Security Protocol Case Study
  • Next-gen CX Case Study
  • Next-gen CX Roundtable: Interactive Virtual Insurance Experience
    Amyn Rajan
    , Chief Strategy Officer, A-MAX Insurance Services, Inc.

3:45 PM ET Innovation Platform & Accelerator Demo Challenge


4:45 PM ET Accelerator Demo Challenge Winner Announcement & Closing Remarks
Patricia L. Harman, Editor-in-Chief, Digital Insurance


6:00 PM ET Cocktails Under the Stars

Contact Us

For more details, contact:

Kim Ang

+6531581386

[email protected]

Speakers

Richard Wickliffe

Richard Wickliffe

CPCU, ARM, CLU
Claims Leader, Fraud SME
Fraud Consultant

Patricia L. Harman

Patricia L. Harman

Editor-in-Chief
Digital Insurance

Paul Measley

Paul Measley

Chief Claims Officer
Plymouth Rock Assurance

Stephanie Behnke

Stephanie Behnke

VP of Solutions and Consulting
Hi Marley

Cory Isaacson

Cory Isaacson

CEO
reThought Flood

Valerie Turpin

Valerie Turpin

Chief Underwriting Officer Property
Arch Insurance Group

Peilin Corbanese

Peilin Corbanese

Vice President of Analytics
EXL Service

Janet King

Janet King

VP, Research
Digital Insurance

Evan Daniels

Evan Daniels

Counsel
Mitchell Sandler

John Vedder

John Vedder

Executive Director | Property & Casualty
Bridge Specialty Insurance Brokerage

Andrew Sagon

Andrew Sagon

Managing Director | Partner
Hudson Structured Capital Management Ltd. (HSCM) | HSCM Ventures

Chris Carlson

Chris Carlson

COO & Property Practice Leader
CRC

 Melanie Subin

Melanie Subin

Managing Director
Future Today Institute

Mojgan Lefebvre

Mojgan Lefebvre

Executive Vice President, Chief Technology & Operations Officer
Travelers

Keith Bregman

Keith Bregman

Senior Manager, Customer Experience & Mobility
Selective Insurance

Sarah Dignardi

Sarah Dignardi

Senior Manager, Digital Experience
Selective Insurance

Josh Bjorkman

Josh Bjorkman

Senior Vice President, Digital Partners
Arch Insurance Group

Lauren Dieterich

Lauren Dieterich

Chief Operating Officer
Arch Insurance North America

Lewis Worlidge

Lewis Worlidge

VP of Sales
SalesScreen